Refund Policy

If a Tom Hospital membership does not work for you, tell us within 7 days of the charge and we will refund it in full — no interrogation, no hoops. We would rather lose a month's fee than keep an unhappy member.

• Within 7 days of a charge: full refund of that month's payment on request, for any reason.
• Service failure: if the AI consultation engine or report analyzer is unavailable for more than 72 continuous hours during a paid month, you may claim a pro-rata refund for the outage period regardless of the 7-day window.
• Duplicate or erroneous charges: refunded in full immediately upon verification.

• Requests made after the 7-day window for reasons other than a verified service failure.
• Accounts terminated for abuse of the service, fraud, or violation of our Terms & Conditions.
• Partial months after voluntary cancellation — your access simply runs until the period ends.

Write to refunds@tomhospital.com from your registered email with the subject "Refund request", including the date and amount of the charge. We acknowledge every request within 48 hours and complete approved refunds within 5–7 business days.

Approved refunds are returned through the original payment method — Cashfree/UPI payments refund to the originating Indian instrument, PayPal payments refund to the original PayPal or card account. Gateway processing time is outside our control but is typically 3–5 additional business days.

Cancelling your subscription stops all future charges instantly; it does not by itself refund past periods, which remain covered by the 7-day guarantee above. You can cancel anytime from your account or by writing to support@tomhospital.com.

Please contact us before opening a card or gateway dispute — we can almost always resolve billing issues faster directly. Unwarranted chargebacks may result in account suspension until resolved.

Refunds: refunds@tomhospital.com · General support: support@tomhospital.com. This policy forms part of our Terms & Conditions and does not reduce any mandatory consumer rights in your jurisdiction.